Find out how to employ the revolutionary new wave of online business-communication tools, including blogs, wikis and group-messaging software — which the author dubs, collectively, “Enterprise 2.0” — to capture and disseminate tacit knowledge and best practices within the business organization. This article describes the essential characteristics of these new communications technologies: tools that can engender highly collaborative business environments and make the practice and output of knowledge work more “visible” within the organization. Drawing on case studies and survey data, this article offers managers a roadmap for implementing Enterprise 2.0 [...]